33 lines
819 B
PHP
33 lines
819 B
PHP
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<?php
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namespace App\Ninja\Tickets\Actions;
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use App\Models\Ticket;
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use Illuminate\Support\Facades\Log;
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/**
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* Class TicketInboundNew
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* @package App\Ninja\Tickets\Actions
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*/
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class TicketInboundReply extends BaseTicketAction
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{
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/**
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* A inbound ticket could have several flavours:
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*
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* 1. Existing support reply... support+TICKET_HASH@support.invoiceninja.com ->
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* Harvest TICKET_HASH -> get Ticket and apply notification sequence
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* 2. Existing internal ticket reply.... support+TICKET_NUMBER@support.invoiceninja.com ->
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* Harvest TICKET_NUMBER - Determine replying agent and fire notification sequence
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*/
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public function fire(Ticket $ticket)
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{
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$account = $ticket->account;
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$accountTicketSettings = $account->account_ticket_settings;
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}
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}
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